Frequently Asked Questions

Yes, all Khas Foods products are made from 100% natural ingredients. We source our spices, herbs, and other ingredients from trusted suppliers who share our commitment to quality and purity. No artificial colors, flavors, or preservatives are added to our products.

No, our spices are completely free from preservatives. We use traditional processing methods and careful packaging to ensure freshness without the need for artificial preservatives.

We source our spices from the finest growing regions from around the world. Each ingredient is carefully selected for its quality, aroma, and authentic flavor profile.

Yes, all Khas Foods products are halal-certified. We follow strict halal guidelines in our production processes to ensure our products meet the highest standards of purity and compliance.

Store your spices in a cool, dry place away from direct sunlight. Keep them in airtight containers to maintain freshness and aroma. Properly stored, our spices can maintain their quality for 12-18 months.

You can place an order directly through our website. Simply browse our products, add items to your cart, and proceed to checkout. You can also contact us via phone or WhatsApp for assistance with your order.

Orders can be cancelled within 2 hours of placement, provided they haven't been shipped yet. Please contact our customer support team as soon as possible with your order details to request a cancellation.

Address changes can be made within 2 hours of order placement, as long as the order hasn't been shipped. Contact our support team immediately with your order number and new address details.

We deliver to all major cities across the UK. For specific location availability, please enter your address during checkout or contact our customer support team.

Standard delivery takes 2-4 business days for major cities and 4-7 business days for other areas. Express delivery options are available for urgent orders.

Currently, we only ship within UK. We are working on expanding our shipping capabilities to other international markets. Please check our website for updates on other international shipping availability.

Due to the nature of food products, we generally do not accept returns. However, if you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement or refund.

If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will arrange for a replacement or full refund at no additional cost to you.

We accept all major credit/debit cards, bank transfers, and mobile payment platforms including JazzCash, EasyPaisa, and Raast. All transactions are secure and encrypted.

Yes, Cash on Delivery (COD) is available in most areas. You can select this payment method during checkout. Please note that COD orders may have additional processing time.

You can reach our customer support team via phone, WhatsApp, or email. Our contact details are available on our website's contact page. We're available Monday through Saturday, 9 AM to 6 PM.

Khas Foods products are available through our official website and selected retail stores across the UK. Visit our store locator page to find a retailer near you.